Our return policy is simple. We will take back any order within 30 days as long as it has not been opened and you will get a full refund minus shipping charges. All the markers we sell come with a manufacturers warranty, if you have a problem with a marker please contact the manufacturer, they will fix it for free.
My Item Has Been Opened and Used
Open or used products returned to Ultimate Paintball will be subject to a restocking fee to be determined upon receipt to us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 25-80% restocking fee. Use is defined as any attempts to install, shoot, take a part, etc. Please call 877-WWW-PNTBALL option 1 for return authorization number.
How Do I Make An Exchange?
Ultimate Paintball will issue you a credit for all items returned. If you wish to exchange the product you received for a different product, we can either charge the new order and ship out the replacement item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges back to us and for the new order. Please call us at 877-WWW-PNTBALL before returning any items so we can issue you a return authorization number.
If we have shipped you the incorrect item, we will issue a FedEx return shipping label.
I Received The Wrong Paintball Gear
To report an incorrectly shipped order, please call immediately at 877-WWW-PNTBALL. Claims will only be handled if reported within 5 business days of receipt of your package.
We will then issue you a Fedex return shipping label. Now we can either charge you for the correct item too ship out immediately and then credit you once we receive back the wrong order or you can choose to wait till we get the incorrect item back and then ship out the correct order without charging your card.
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